The malfunctioning of the tax singled out
February 22, 2012 – 12:56 am
The relationship between tax administration and its users have improved in recent years but remain dysfunctional. This is the finding that stands in the Court of Auditors a report that has obtained the Parisien – Aujourd'hui en France Tuesday. After a first report on the subject in October 2011, the institution of the rue Cambon drives the point home: if "remarkable progress" made since the merger of the General Tax Directorate and the Directorate General of Public Accounting in 2008, users sometimes still complain.
This merger was particularly intended to provide taxpayers, until ballads between the Tax and Treasury, with one partner for their fiscal procedures. However, the report of the Court of Auditors, the stop remains a chimera for almost half of users, mostly rural areas or small communities.
If new services were made available to users (development of e-filing, online payment, telephone service, email …), the institution pointed out that here again, progress is needed. And telephone reception, "black spot" of the tax administration, "to rethink a whole." While they are supposed to be reachable maximum five rings, "officials admit they are hard to reach" the report said.
Room for improvement
The website is impots.gouv.fr of its "too often saturated." As for email communications between users and agents, they also have flaws payday loans guaranteed no fax. The Court emphasized that this mode of exchange has grown strongly in recent years and it has more reliability than traditional mail. But she is concerned that the administration "has not yet organized to deal effectively with emails." Blame it on a dual computer system, which makes them incompatible mailboxes with those agents where the messages come from taxpayers …
In case of dispute, the conciliation system is finally problematic. On paper, the review of the record must be made by "a part of the treasury." But in practice, the Court noted, it is not uncommon that the use is given to the same service that made the original decision, or even the same person! So many "lines of remarkable progress in relations with the taxpayer" which still has the general management of public finances.
YOUR TESTIMONY – Internet, telephone, e … Which medium do you prefer to communicate with the IRS? Your dealings with the IRS you think they easy? Have you encountered malfunctions in your dealings with this institution? Do you see how the IRS could do to improve its relations with the taxpayer? Tell us about your experience in comments or email temoin@lefigaro.fr.
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